Katrina Lake
Katrina Lake (born December 24, 1982) is an American businesswoman who founded Stitch Fix, an online personal styling service that combines human stylists with data science and machine learning to deliver personalized clothing selections to customers. In 2017, at age 34, Lake became the youngest woman ever to take a company public as CEO when Stitch Fix listed on NASDAQ, making her one of the most prominent female founders in technology. Under her leadership, Stitch Fix grew from a side project she started while at Harvard Business School to a publicly-traded company serving millions of customers and generating over $2 billion in annual revenue. Lake stepped down as CEO in 2023 to become Executive Chairwoman, marking the end of her operational leadership while remaining deeply involved in the company's strategic direction. She is married to Jason Lake, and the couple has two children. Their relationship and her experiences balancing entrepreneurship with motherhood have made Lake a prominent voice on work-life integration for female founders.
Early Life and Education
Katrina Lake was born on December 24, 1982, in San Francisco, California. She grew up in the Bay Area during the first dot-com boom, surrounded by the entrepreneurial energy that defined Silicon Valley in the 1990s. Her parents were both professionals, and the family emphasized education and achievement.
Lake attended Stanford University, where she earned a Bachelor of Science degree in economics in 2005. At Stanford, she developed interests in both quantitative analysis and consumer behavior—a combination that would prove foundational to Stitch Fix's business model. She was involved in Stanford's entrepreneurial community and graduated during a period when many Stanford students were launching startups.
After Stanford, Lake worked as a consultant at The Parthenon Group, a strategy consulting firm (now part of EY-Parthenon). The consulting work taught her about business strategy, financial analysis, and how different industries operated, but she found the work ultimately unsatisfying. She wanted to build something rather than just advise others.
In 2009, Lake enrolled at Harvard Business School to pursue an MBA. It was during her time at HBS that she would conceive of and launch Stitch Fix.
Personal Life and Meeting Jason Lake
Katrina met Jason Lake through mutual friends in the Bay Area. Jason worked in venture capital and understood the startup world, which would prove valuable as Katrina built Stitch Fix. The couple's shared interests in entrepreneurship and technology created a strong foundation for their relationship.
They married, and the timing of their family planning intersected with Stitch Fix's growth. Katrina was pregnant with their first child during Stitch Fix's early fundraising rounds—a experience she has discussed publicly as both challenging and illuminating. She has recounted pitching venture capitalists while visibly pregnant, navigating investors' (sometimes unconscious) biases about whether a pregnant woman could lead a high-growth startup.
Katrina and Jason have two children together. Balancing CEO responsibilities with parenting has been a central theme of Katrina's public discussions about female entrepreneurship. She has been candid about the challenges, rejecting both the "having it all" narrative and the idea that women must choose between career ambition and family.
Jason's support has been crucial to Katrina's ability to lead Stitch Fix. She has credited him with being a true partner in parenting and household management, noting that without equitable division of family responsibilities, her CEO role would have been unsustainable. The couple resides in the San Francisco Bay Area with their children.
Career
Conceiving Stitch Fix (2010-2011)
While at Harvard Business School, Lake became frustrated with her own shopping experiences. She disliked the time required for shopping, found retail stores overwhelming, and struggled to identify clothes that both fit well and matched her personal style. Online shopping wasn't much better—browsing thousands of options was time-consuming, and fit was unpredictable.
Lake recognized this wasn't just her problem. Many women found shopping either tedious or anxiety-inducing. Personal stylists existed but were expensive and inaccessible to most people. Lake envisioned a service combining the personalization of a stylist with the scalability of technology.
She developed the Stitch Fix concept: customers would complete a detailed style profile, and a combination of human stylists and algorithms would select clothes to send in a box (a "Fix"). Customers would try items at home, keep what they wanted, and return the rest. The service would learn from each interaction, improving future selections.
Rather than waiting until after graduation to launch, Lake started Stitch Fix as a side project while still at HBS in 2011. She funded it initially with her own money, buying inventory and fulfilling orders herself. The early operation was scrappy—Lake would shop at Nordstrom Rack and other retailers, manually select items for customers, pack boxes, and handle customer service.
Early Growth and Venture Capital
After graduating from HBS in 2011, Lake moved back to San Francisco and focused on Stitch Fix full-time. The initial growth was organic and sustainable—Lake deliberately avoided the "hyper-growth at all costs" mentality common in Silicon Valley. She wanted to build a real business with sustainable unit economics rather than just grow user numbers.
This approach made fundraising challenging. Many venture capitalists were skeptical of the model. It didn't seem like a "technology company"—it involved buying and shipping physical goods, employed human stylists, and had inventory risk. VCs questioned whether it could scale or generate venture-level returns.
However, Baseline Ventures, led by Steve Anderson (who also funded Instagram early), saw potential in Lake and the business. Baseline provided Stitch Fix's Series A funding in 2012. Subsequent rounds from Lightspeed Venture Partners, Benchmark Capital, and others followed as the company demonstrated traction.
Lake's vision was validated by results. Stitch Fix's data science approach—using customer feedback, purchase patterns, and style preferences to improve algorithmic recommendations—worked remarkably well. Customer retention was strong, and the company reached profitability, unusual for a venture-funded startup.
Building the Company
Under Lake's leadership, Stitch Fix grew methodically but significantly. The company:
- Expanded from women's clothing to men's, children's, and plus sizes
- Grew from hundreds to thousands of employees, including hundreds of stylists working remotely
- Built sophisticated data science and machine learning capabilities
- Developed proprietary inventory management and logistics systems
- Reached millions of active customers
Lake's leadership style emphasized data-driven decision-making, operational excellence, and company culture. She built a remote-friendly workplace before it was common, with stylists working from home across the country. She prioritized diversity and inclusion, building a leadership team that was unusually gender-balanced for a tech company.
Going Public (2017)
On November 17, 2017, Stitch Fix went public on NASDAQ under the ticker symbol SFIX at an initial price of $15 per share, valuing the company at approximately $1.6 billion. Lake, at 34 years old, became the youngest woman ever to take a company public as CEO.
The IPO was significant beyond Lake's personal achievement. Stitch Fix was profitable at IPO, unusual for technology companies, and it demonstrated a sustainable business model rather than just growth metrics. Lake's successful public offering challenged narratives about female founders' ability to build and scale companies.
On the day of the IPO, Lake famously brought her young children to the NASDAQ opening bell ceremony, a visible statement about combining motherhood and entrepreneurship. The image of Lake holding her child at the podium became iconic, symbolizing progress toward more inclusive entrepreneurship.
Public Company Challenges (2017-2023)
As a public company, Stitch Fix faced new pressures and challenges. The company's stock performed well initially but became volatile as growth slowed and competition intensified. Key challenges included:
- Competition: Amazon and other retailers launched competing personal shopping services
- COVID-19 Impact: The pandemic disrupted supply chains and changed consumer spending patterns
- Growth Pressure: Public markets demanded consistent growth, difficult in retail
- Profitability vs. Growth: Balancing the need for profits with investments in growth proved challenging
Lake navigated these challenges with her characteristic analytical approach, making difficult decisions about marketing spend, inventory, and headcount. However, the stock price declined significantly from its peaks, reflecting both company-specific challenges and broader market concerns about e-commerce retailers.
Transition to Executive Chair (2023)
In January 2023, Lake announced she would step down as CEO and transition to Executive Chairwoman, with company President Matt Baer succeeding her as CEO. Lake framed the decision as allowing her to focus on long-term strategy and innovation while bringing in fresh operational leadership.
Some viewed the transition as Lake's choice to reduce her operational burden while remaining involved strategically. Others saw it as pressure from the board and investors frustrated with stock performance. Lake has maintained the decision was mutual and reflected her evolution as a leader.
Controversies
Lake has avoided major personal scandals, but Stitch Fix has faced criticisms:
- Warehouse Working Conditions: Some warehouse workers reported demanding conditions and insufficient breaks
- Stylist Pay: Some remote stylists complained about pay rates and workload expectations
- Stock Performance: Investors who bought at peaks suffered significant losses as the stock declined
- Privacy Concerns: The extensive data collection required for personalization raised privacy questions
Leadership Philosophy and Advocacy
Lake has been a prominent advocate for female entrepreneurship and work-life integration. Key themes include:
Rejecting "Having It All": Lake argues the phrase "having it all" is misleading and creates impossible expectations for women. She advocates for making conscious trade-offs.
Need for Support Systems: Lake emphasizes that female entrepreneurial success requires supportive partners, adequate childcare, and workplace flexibility.
Data-Driven Decision Making: Lake believes in letting data guide decisions rather than intuition or conventional wisdom.
Operational Excellence: Lake focuses on building sustainable businesses with strong unit economics rather than just pursuing growth.
She has written op-eds, given speeches, and used her platform to advocate for more support for female founders and working mothers.
Net Worth
Lake's net worth is estimated at approximately $50-100 million, primarily from her Stitch Fix equity. While substantial, this is modest compared to founders of similar-sized companies, reflecting both Stitch Fix's stock decline from peaks and Lake's more conservative fundraising approach that diluted her ownership.
Legacy and Impact
Katrina Lake's legacy includes demonstrating that female founders can build, scale, and successfully take public major technology companies. Her achievement as the youngest woman to IPO a company as CEO was historic and inspired other female entrepreneurs.
Stitch Fix proved that combining human expertise with algorithms could create valuable personalization at scale, influencing how many retailers think about customer experience. Whether the business model proves durable long-term remains to be seen, but Lake's impact on both e-commerce and female entrepreneurship is secure.